ABA ENGINE, LLC
NOTICE OF FULFILLMENT POLICY
ABA Engine Fulfillment Policy
At ABA Engine, we are committed to providing ABA therapy providers with an exceptional experience as they work to optimize their practice. Below is a breakdown of our fulfillment policies to ensure clarity and transparency in our processes.
SERVICE DESCRIPTION
ABA Engine offers a cloud-based practice management software platform to help ABA therapy providers streamline their operations, from client intake and employee onboarding to scheduling, session notes, billing, and communication — all in one platform. Our platform provides automations to save time, including emailing, texting, and sending intake forms and packets. We also offer scheduling solutions, including call-out management tools, to improve efficiency across your organization.
Note: If you have any questions or need clarification on any feature, please contact our customer service team at support@abaengine.com.
PURCHASE CURRENCY
All prices for ABA Engine services are listed in USD (United States Dollar). For international customers, please ensure you are aware of any exchange rate implications when making payments.
CUSTOMER SERVICE CONTACT
We are committed to supporting you throughout your experience with ABA Engine. You can reach us through the following channels:
REFUND POLICY
Due to the nature of our service agreements, we do not offer refunds. All customers sign an initial term agreement of either six (6) months or twelve (12) months at the time of purchase. Once the agreement is signed, payment is non-refundable. We encourage clients to review all service details thoroughly before committing to the agreement.
SERVICE DELIVERY & ACCESS POLICY
Upon completion of your purchase and payment confirmation, you will be granted immediate access to ABA Engine’s platform. Onboarding support will be provided upon scheduling.
RETURN POLICY
As ABA Engine is a software service, returns are not applicable once access has been granted. However, if you are experiencing issues with the service, please contact us at support@abaengine.com and we will work to resolve them. We strive to ensure that you are able to use the platform effectively and efficiently.
CANCELLATION POLICY
For subscription-based services, cancellation terms depend on which phase of your agreement you are in:
To cancel your subscription, contact us at support@abaengine.com or use the cancellation option available in your account settings.
DATA EXPORT AND RETENTION UPON CANCELLATION
ABA Engine provides built-in export tools for customer data. The following data types are available for bulk export prior to cancellation: employee records, client information, session notes, and session scheduling data. Individual client and employee forms must be downloaded one by one and are not available for bulk export.
It is the customer’s sole responsibility to export all required data during their active subscription period. ABA Engine will retain Customer Data for ninety (90) days following the end of the active subscription period. After that window, data may be permanently deleted. Access to data after the active period has ended may require additional fees at ABA Engine’s discretion.
LEGAL OR EXPORT RESTRICTIONS
ABA Engine services are subject to the laws and regulations of the United States. If you are outside of the U.S., please ensure that our services are compliant with your local laws before proceeding with a purchase.
PRIVACY POLICY
We take your privacy seriously. Our Privacy Policy outlines how we collect, use, and protect your data. We are fully compliant with HIPAA regulations to ensure the confidentiality of your client and employee data. You can review our complete Privacy Policy at: https://abaengine.com/privacy_policy/.
BUSINESS ADDRESS
ABA Engine, LLC
1 SE Ocean Blvd, Stuart, FL 34994
United States
PROMOTIONS
ABA Engine occasionally offers promotions, such as discounts on subscription plans or extended free trials. The specific terms and conditions of each promotion will be clearly outlined in the corresponding agreement. We recommend reviewing these terms thoroughly before participating.
SECURITY OF PAYMENT INFORMATION
ABA Engine uses secure payment processors that comply with PCI-DSS standards. Your payment information is encrypted and securely processed through Stripe. We ensure that your personal and payment information is safe and protected at all times.
ACCEPTED PAYMENT METHODS
We accept the following payment methods:
Privacy Policy: https://abaengine.com/privacy_policy/
Terms of Service: https://abaengine.com/terms_of_service/
Fulfillment Policy: https://abaengine.com/fulfillment-policy/
