ABA ENGINE, LLC

NOTICE OF FULFILLMENT POLICY

ABA Engine Fulfillment Policy

At ABA Engine, we are committed to providing ABA business owners with an exceptional experience as they work to optimize their practice. Below is a breakdown of our fulfillment policies to ensure clarity and transparency in our processes.

1. Service Description

ABA Engine offers software solutions to help ABA business owners streamline their operations, from client intake to employee onboarding, all in one platform. Our platform provides automations to save time, including emailing, texting, and sending intake forms and packets. We also offer scheduling solutions, including call-out time savers, to improve efficiency across your organization.

All our services are designed to help you better manage your ABA practice and improve your overall business operations.

Note: If you have any questions or need clarification on any feature, please don’t hesitate to contact our customer service team.

2. Purchase Currency

All prices for ABA Engine services are listed in USD (United States Dollar). For international customers, please ensure you are aware of any exchange rate implications when making payments.

3. Customer Service Contact

We are committed to supporting you throughout your experience with ABA Engine. You can reach us through the following channels:

• Email: support@abaengine.com

• Phone: (772) 202-0659‬

• Chat: available in app

Feel free to reach out with any inquiries about our services or for assistance with setup or support.

4. Refund Policy

Due to the nature of our service agreements, we do not offer refunds. All customers sign a 6-month agreement at the time of purchase. Once the agreement is signed, payment is non-refundable. We encourage clients to review all service details thoroughly before committing to the agreement.

• Early Termination: If you choose to cancel your agreement early, you are still responsible for the full 6-month term. No refunds will be provided for early termination.

For any issues or concerns about our services, please contact us at support@abaengine.com, and we will work with you to resolve them as best as possible.

5. Service Delivery & Access Policy

Upon completion of your purchase, you will be granted immediate access to ABA Engine’s platform. Onboarding support will be provided upon scheduling. Following your sign-up, you will receive a calendar link to select a convenient time for a session with our onboarding specialist. This session will guide you through the setup process to ensure your successful implementation of the platform.

• Service Activation: After your payment is confirmed, access will be provided to you immediately.

• Onboarding Support: A dedicated onboarding consultant will guide you through the platform setup upon account activation.

6. Return Policy

As ABA Engine is a software service, returns are not applicable once access has been granted. However, if you are experiencing issues with the service, please contact us to resolve them. We strive to ensure that you are able to use the platform effectively and efficiently.

7. Cancellation Policy

For subscription-based services, you may cancel your subscription at any time prior to the next billing cycle. However, since all agreements are 6-month terms, you are still responsible for paying for the full 6-month period. To cancel your subscription:

• Contact us at support@abaengine.com or use the cancellation option available in your account settings.

• Cancellations must be submitted at least 5 business days before the next billing date to avoid being charged for the next cycle.

8. Legal or Export Restrictions

ABA Engine services are subject to the laws and regulations of the United States. If you are outside of the U.S., please ensure that our services are compliant with your local laws before proceeding with the purchase. Specific export restrictions may apply.

9. Privacy Policy

We take your privacy seriously. Our privacy policy outlines how we collect, use, and protect your data. We are fully compliant with HIPAA regulations to ensure the confidentiality of your client and employee data.

You can review our complete privacy policy here.

10. Business Address

Our business address is:

ABA Engine
1 SE Ocean Blvd.
Stuart, FL 34994
United States

11. Promotions

ABA Engine occasionally offers promotions, such as discounts on subscription plans or extended free trials. The specific terms and conditions of each promotion will be clearly outlined in the corresponding agreement. We recommend reviewing these terms thoroughly before participating.

12. Security of Payment Information

ABA Engine uses secure payment processors that comply with PCI-DSS standards. Your payment information is encrypted and securely processed through Stripe. We ensure that your personal and payment information is safe and protected at all times.

13. Accepted Payment Methods

We accept the following payment methods:

• Visa

• Mastercard

• American Express

• Discover

• Ask us about other payment options

We strive to offer the most convenient and secure payment methods to meet your needs.